Privacy Policy

1. Introduction

Protecting your personal data is important to us. This Privacy Policy explains how Sarah Farrag Counselling ("we", "us", "our") collects, processes, stores, and protects personal data in accordance with the Swiss Federal Act on Data Protection (FADP) and applicable professional obligations.

By using our website or engaging our counselling services, you acknowledge the practices described in this Privacy Policy.

2. Data Controller

Sarah Farrag
Place Casa-Bamba 1-3, Geneva, 1219
sarahfarrag@protonmail.com
+41 79 335 69 87

The person responsible for data processing is:

Sarah Farrag
SGfB Psychosocial Counsellor

3. Personal Data We Collect

We may collect and process the following categories of personal data:

Website Visitors

  • Name

  • Email address

  • Telephone number

  • IP address

  • Browser and device information

  • Information submitted through contact forms

Clients

  • Contact details

  • Appointment information

  • Billing and payment information

  • Counselling records and session notes

  • Correspondence by email, telephone, or other communication channels

  • Any information voluntarily provided during counselling sessions

Certain information collected during counselling may constitute particularly sensitive personal data under Swiss data protection law.

4. Purpose of Processing

We process personal data for the following purposes:

  • Providing counselling services

  • Scheduling and managing appointments

  • Communicating with clients

  • Maintaining client records

  • Processing payments and invoices

  • Complying with legal and professional obligations

  • Improving website functionality and security

We process personal data only to the extent necessary for these purposes.

5. Legal Basis for Processing

Personal data is processed based on:

  • Your consent

  • The performance of a contractual relationship

  • Compliance with legal obligations

  • Our legitimate interests in operating a professional counselling practice

Sensitive personal data is handled with particular care and confidentiality.

6. Confidentiality

All information shared within the counselling relationship is treated confidentially in accordance with applicable legal and professional standards.

Information will only be disclosed where:

  • You have provided explicit consent;

  • Disclosure is required by law;

  • There is a serious and immediate risk to your safety or the safety of others; or

  • Disclosure is otherwise permitted under applicable Swiss law.

7. Data Storage and Security

We implement appropriate technical and organisational measures to protect personal data against:

  • Unauthorised access

  • Loss

  • Misuse

  • Alteration

  • Disclosure

Access to client information is restricted to authorised persons only.

Electronic records are stored using secure systems and reasonable safeguards.

8. Retention Period

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal, professional, and accounting obligations.

Client records may be retained for the period required by applicable Swiss law and professional guidelines.

After the applicable retention period, personal data will be securely deleted or anonymised.

9. Third-Party Service Providers

We may use third-party service providers for:

  • Website hosting

  • Email services

  • Appointment scheduling

  • Accounting and invoicing

  • Secure data storage
    *Online counselling sessions

Where third parties process personal data on our behalf, appropriate contractual safeguards are implemented.

10. International Data Transfers

Where personal data is transferred outside Switzerland, we ensure an adequate level of protection through:

  • Transfers to countries recognised as providing adequate protection; or

  • Appropriate contractual safeguards in accordance with Swiss data protection requirements.

11. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve user experience and analyse website traffic.

You may configure your browser to reject cookies. However, some website functions may be limited as a result.

Where analytics tools are used, data is processed in accordance with applicable data protection requirements.

12. Your Rights

Under Swiss data protection law, you may have the right to:

  • Request information about your personal data

  • Request correction of inaccurate data

  • Request deletion of personal data where legally permissible

  • Restrict or object to certain processing activities

  • Withdraw consent where processing is based on consent

Requests may be submitted using the contact details provided above.

13. Contact

If you have questions regarding this Privacy Policy or the processing of your personal data, please contact:

Sarah Farrag
Sarah Farrag Counselling
Sarahfarrag@protonmail.com
+41 79 335 69 87

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or operational developments.

The latest version will always be available on our website.

Last Updated: 25.06.2026